Make sense of the inbox.
Read customer emails, classify issues by type and severity, and group related reports so your team can see what needs attention.
AI Agents for Support
Cleo
From the first question
to the underlying fix.
Cleo’s AI agents understand customer requests, organise issues, and draft replies using your knowledge base. When a problem needs deeper investigation, they connect the conversation to your code and logs and propose fixes for your team to review.
Explore the support workflowView pricingAI agents. Connected support.Explore illustrative examples
SUPPORT TAKES DIFFERENT PATHS
A new request, a how-to question, or a product bug.
UNDERSTAND + ORGANISE
Several reports. One issue.
Customers report that their report exports are failing. Cleo’s agents recognise related requests, group them, and identify the affected feature and severity.
Ready for your team
A grouped issue with context, ready for assignment and tracking.
Sample content. Fictional requests and outcomes; no live inbox, code analysis, or changes.
AI ACROSS THE SUPPORT WORKFLOW
Understand the request.
Find the right way forward.
Some requests need a clear answer. Others need a configuration change or a code fix. Cleo’s agents bring support knowledge and engineering investigation into the same workflow.
Prepare an informed response.
Use the issue context and your knowledge base to draft replies, suggest solutions, and guide configuration changes.
Investigate when needed.
Connect GitHub code and application logs to investigate the cause, propose a patch, and create a pull request for review.
CUSTOMER SUPPORT, CONNECTED
Keep the conversation and the work together.
Knowledge-based answers
Turn your documentation and issue context into useful response drafts and suggested solutions for your support team.
Triage and issue grouping
Organise requests by urgency and affected systems. Bring similar problems together instead of reviewing each report in isolation.
Assignment and collaboration
Assign, track, and collaborate on complex issues in one support dashboard. Connect multiple inboxes to manage requests together.
Visibility for the team
Understand support workload and bottlenecks. Use role-based access to control who can view or respond to requests.
WHEN THE ANSWER IS IN THE PRODUCT
Go from a customer report
to engineering context.
With code and log connections configured, Cleo’s agents can investigate beyond the support conversation. Your engineers review the proposed changes.
Understand the code.
Connect your GitHub repository to investigate relevant code and locate the files and functions behind an issue.
Connect the evidence.
Correlate customer reports with application logs and system events to investigate the underlying cause.
Prepare a fix for review.
Propose code changes and raise pull requests. Your engineering team reviews the changes and decides what to merge and deploy.
AI AGENTS DO THE GROUNDWORK. YOUR TEAM DECIDES.
Support and engineering
work from the same context.
Support teams
Review suggested answers, approve responses, and track requests through resolution.
Engineering teams
Investigate with code and log context, then review the proposed fixes in the developer queue.
Your customers
Use the existing customer portal to view tickets, reply to threads, and follow up on conversations.
Open customer portalPRICING
Choose the capacity your support team needs.
AI Agents for Support, from triage and knowledge-based replies to investigation and proposed fixes. Choose a plan around your monthly issue volume.
Starter
For teams with a focused support workload.
$1,200 / month
Up to 3,000 issues per month
Bring customer requests, response drafts, and technical investigation into one support workflow.
Discuss StarterGrowth
For teams managing a larger support workload.
$3,700 / month
Up to 10,000 issues per month
The same support workflow, with more monthly capacity for your customer issues.
Discuss GrowthEnterprise
For teams with higher or variable issue volumes.
Custom pricing
Agreed issue capacity per month
Plan your capacity around expected demand, your support workflow, and integration requirements.
Talk to salesOne support capability set across the proposed plans.
Triage and issue grouping, knowledge-based response drafts, assignment and tracking, workload insights, and engineering investigation with GitHub and application logs. Proposed code changes remain subject to your team’s review.
How an issue would be counted
Proposed rule: one support ticket counts as one issue. Replies and follow-ups on that ticket do not add usage. Separate tickets count separately, even if Cleo’s agents group them around the same underlying problem.
Overage rates, reopened-ticket treatment, and billing-period rules are still to be agreed. The old capability-tier overage rates are not applied to these proposed plans.
Meet your AI Agents for Support
Bring your support workflow.
Let’s explore how Cleo’s AI agents can support your team, from everyday questions to issues that need an engineering fix.